Hearing Care Assistant

Scrivens Limited; Sutton Coldfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-run optical and hearing care provider in Sutton Coldfield seeks a Hearing Care Assistant to deliver outstanding customer service and assist Audiologists. This entry-level full-time role involves screening, customer support, and administrative tasks. Ideal candidates are compassionate, organized, and willing to learn. Competitive salary and benefits offered.

Benefits

Full training and development

Flexible working patterns

28 days annual leave

Generous staff discount scheme

Qualifications

• Friendly and patient-focused approach to customer care.
• Willingness to learn and undergo training.
• Confidence in using technology and handling equipment.

Responsibilities

• Assist with hearing screening and pre-consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide ongoing customer support and advice on hearing aid care.
• Maintain accurate customer records and handle administrative tasks.

Skills

Communication skills

Organizational skills

Problem-solving abilities

Compassionate attitude

Job description

About the Role

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you’ll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You’ll be the friendly face our customers rely on – from initial consultation to aftercare.

In this varied role you will work in a fast‑paced environment, balancing clinical support with administrative duties. The position is ideal for someone who is compassionate, organised and passionate about making a difference in people’s lives.

Responsibilities

• Assist with hearing screening and pre‑consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support, including follow‑up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day‑to‑day smooth running of the hearing care service in‑branch and medical centres
• Stay informed about hearing care products and developments

What We’re Looking For

We are looking for someone with a friendly, patient‑focused approach and excellent communication skills. Strong organisational and problem‑solving abilities are essential. The ideal candidate should be willing to learn and undergo training; while previous experience is a bonus, it is not essential. Confidence in using technology and handling equipment is important, as is a flexible and supportive team player who contributes positively to the workplace. A full clean driving licence is essential as this is a mobile role.

What We Offer

• Full training and development, including the potential to progress to a Hearing Aid Audiologist
• A supportive, family‑run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave, including bank holidays (pro‑rata)
• Generous staff discount scheme

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Retail