Health Navigator (Receptionist/Administrator) – BrisDoc Healthcare Services

Avonlmc; Bristol; On-site; GBP 80,000 - 100,000; Part time

Job summary

A healthcare provider in Bristol is seeking a Health Navigator to assist patients in accessing the right services and creating a welcoming experience. Responsibilities include managing appointments, supporting patients, maintaining accurate records, and liaising with healthcare professionals. Ideal candidates are compassionate and have strong communication skills. This is a part-time position offering £13.39 per hour.

Qualifications

• Experience in customer service or healthcare setting.
• Ability to handle sensitive situations with empathy.
• Strong organizational skills and attention to detail.

Responsibilities

• Be the first point of contact for patients in person or on the phone.
• Assist with booking and managing appointments.
• Handle patient queries and provide appropriate signposting.
• Maintain accurate patient records.

Skills

Compassionate support

Effective communication

Administrative skills

Problem-solving

Job description

Overview

Job summary: As a Health Navigator within Patient Services, you will be the first point of contact for patients, assisting them in accessing the right services and creating a welcoming experience at the Practice. You will support administrative processes and complete additional tasks as required to ensure smooth and efficient workflow for patients, the clinical team, and wider healthcare partners. All work will be delivered to agreed targets, timescales, and in line with Practice policies and procedures. You will treat patients with confidentiality, respect, and empathy, signposting them to the most appropriate clinician or service. Duties include speaking with patients and carers in person and by phone, booking appointments, handling queries, and liaising with NHS bodies, healthcare providers, and other professionals to resolve issues relating to patient care. You will promote and process patient registrations, entering information accurately into the system and resolving any related queries.

Main duties

• Engage and Support: Be the first point of contact for patients (in person or on the phone), help them navigate their healthcare needs such as booking or rescheduling appointments, registering patients, taking messages, and providing assistance quickly and efficiently.
• Answer incoming telephone calls within agreed timescales, ensuring a professional, prompt, and pleasant manner.
• Manage patient queries efficiently and effectively, signposting and prioritising in line with practice policies.
• Support patients with compassion and professionalism, including those who are distressed, bereaved, or unwell, in accordance with training and policy.
• Remain calm and professional in emergencies or challenging situations; support distressed individuals.
• Work on the clinical assessment screen alongside the on-call GP to book patient appointments.
• Accurate documentation: Register new patients on the clinical system accurately, including regular, temporary, immediately necessary, or private patients; complete new patient registration packs; enter and update patient demographic details with precision; take accurate and detailed messages.
• Safety and patient care: Signpost patients to appropriate care; use the clinical system to inform clinical staff of relevant patient information; assist clinical staff with emergency first aid and basic life support after training; safely handle blood and urine specimens in accordance with infection control policy.
• Timely communication: Read and respond promptly to incoming calls and emails; process and distribute post, mail, and emails efficiently.
• Administrative assistance: Work with clinical and administrative teams to ensure smooth patient journeys; provide clerical support; assist leadership with administrative tasks; follow daily start-up and close-down procedures; manage stock deliveries and contribute to team organization.
• Financial responsibilities: Manage financial transactions in line with set protocols and practice standards.

Job details

No. of Vacancies: 1

Job Nature: Part Time

Job Location: Bristol

Salary: £13.39 per hour

How to apply

Interested candidates can send the application as mentioned in the post or e-mail the contact person with any questions about the job role.