Head of Retail

Card Factory plc; Wakefield; On-site; GBP 85,000 - 100,000; Full time

Job summary

A leading retail company is seeking a Head of Retail to lead their omnichannel strategy. This role involves keeping customers at the heart of operations, working closely with senior leadership, and managing a team of Regional Managers. Ideal candidates will have proven experience in senior retail leadership within value-focused environments, alongside strong communication and analytical skills. With a salary ranging from £85k to £100k, this permanent position offers an exciting opportunity to drive performance in a dynamic retail setting.

Qualifications

• Senior leadership experience in value, high-volume retail environments.
• Proven ability to drive performance in fast-paced settings.
• Capability of leveraging technology and data for process improvement.

Responsibilities

• Lead a team of Regional Managers while maintaining high customer service standards.
• Collaborate with senior leadership to strengthen communication and performance.
• Analyze competitors and external factors influencing sales.

Skills

Proven experience as a senior leader in a large or multi-site omnichannel retailer

Ability to influence and engage colleagues

Excellent written and verbal communication skills

Strong commercial acumen

Customer-focused approach

Engaging and motivating leadership

Strong IT skills

Job description

# Head of Retail## About the jobcardfactory is the UK’s leading specialist retailer of greeting cards and gifts, with over 1,000 stores across the UK and Ireland. We’re on an exciting journey to deliver our vision of becoming a true omni-channel retailer.**Head of Retail****As Head of Retail**, you’ll keep customers at the heart of every decision, work closely and collaboratively with the wider senior leadership team to strengthen communication between Retail and the Support Centre, lead a team of Regional Managers, and maintain up-to-date knowledge of competitors and external factors that influence sales and growth.This opportunity is ideal for someone from a similar retail leadership background, particularly within **value, high-volume environments** such as convenience, grocery, or discount/value retailers. If you thrive in fast-paced settings and know how to drive performance at scale, we’d love to hear from you**What we’re looking for:*** Proven experience as a senior leader in a large or multi-site omnichannel retailer (essential).* Ability to influence and engage colleagues while working collaboratively across teams.* Excellent written and verbal communication skills.* Strong commercial acumen and analytical capability to drive performance.* A customer-focused approach, ensuring exceptional service standards.* An engaging and motivating leader who coaches and develops colleagues to reach their full potential.* Strong IT skills, with the ability to leverage technology and data to improve processes and performanceCome and lead a retail network that’s at the heart of communities across the UK and Ireland—your impact starts here.The following content displays a map of the job's location.| OpenStreetMap contributors### Head of Retail* **Salary** £85k -£100k depending on experience + Car* **Frequency** Annual* **Job Reference** cardfac/TP/1411087/30774* **Contract Type** Permanent* **Working Hours** 37.5* **Closing Date** 13 February, 2026* **Location** Century House Brunel Road Wakefield 41 Industrial Estate, United Kingdom* **Posted on** 14 January, 2026