Head of Operations

Networkplus; Worsley; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading utility services provider is looking for a Head of Operations in Worsley. The role involves overseeing a large team to ensure compliance with health and safety regulations while improving customer satisfaction ratings. Candidates should have management experience and relevant qualifications in utilities, including knowledge of deep excavation. This position offers a competitive salary and a comprehensive benefits package, promoting a diverse and inclusive workplace.

Benefits

Competitive salary

Full benefits package

Qualifications

• Experience in Utilities, specifically Gas is necessary.
• Deep Excavation knowledge and experience is required.
• Full UK Driving Licence is mandatory.

Responsibilities

• Ensure compliance with health, safety, welfare and environmental regulations.
• Demonstrate proactive leadership to improve customer satisfaction ratings.
• Manage outcomes and visit customers with low satisfaction ratings.

Skills

Health & Safety knowledge

Management skills

Communication skills

Financial awareness

Proficient IT skills

Education

Health & Safety qualification

Supervisor Street works qualification

Relevant qualifications and authorisations

Tools

Microsoft Excel

Microsoft Word

Job description

Head of Operations

Application Deadline: 21 January 2026

Department: Cadent

Employment Type: Permanent

Location: Worsley

Description

As Head of Operations, you will be responsible for a large team of resources. These resources range from SDMs (Project managers) to site managers along with DLO and LDPs (sub-contractors). You will provide operational leadership – ensuring that the annual work volume is delivered safely, on time, within budget and to our Client’s expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a ‘right first time’ approach.

Satisfaction of customers is measured through a new regulatory measure called CSAT. You will work closely with the client to influence a dramatic improvement in the CSAT measure and show leadership skills to genuinely care about the ratings customers give of Network Plus’s services.

Collection of Data and a right first time (RFT) measure is critical to ensure that all works that have constructed are captured and digitised with the Client’s SLAs.

Key Responsibilities

• We are looking for someone to ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations
• We are looking for someone to demonstrate proactive leadership behaviours to influence improved CSAT ratings from customers, understanding any low performance ratings and sharing best practice with everyone
• We are looking for someone to manage the outcome and visit customers where low satisfaction ratings have been given or to resolve complex complaints and issues directly with them
• We are looking for someone to ensure compliance with the clients’ technical standards and specifications as well as the Network Plus standards of service and quality systems
• We are looking for someone to ensure that the health and safety competence of any sub-contractors, employed are assessed prior to commencing work
• We are looking for someone to assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract
• We are looking for someone to oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client’s needs
• We are looking for someone to lead the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate
• We are looking for someone who will demand safety and competence, including training requirements, pushing for improvement across all teams

Experience and Qualifications

• Health & Safety qualification an advantage
• Relevant qualifications and authorisations
• Experience of working in Utilities, specifically Gas
• Supervisor Street works qualification
• Deep Excavation knowledge and experience
• Good verbal communication skills
• Good management skills
• Financial and commercial awareness
• Proficient IT skills, including Microsoft Excel and Word
• Full UK Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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