Head of Marketplace Operations

Diana B. Beauty; Leicester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A dynamic global retail company is seeking a Head of Marketplace Operations based in Leicester, England. This role involves overseeing marketplace performance, ensuring operational excellence, and leading teams to drive revenue growth. The ideal candidate will thrive in a fast-paced environment, possess strong leadership skills, and have a deep understanding of marketplace operations. This is a permanent, full-time position with potential for long-term progression.

Qualifications

• Proven experience in marketplace operations.
• Strong understanding of how operations drive revenue.
• Ability to work in fast-paced environments.

Responsibilities

• Ensure marketplaces are compliant and performing.
• Lead managers across multiple functions.
• Drive commercial performance through strategic influence.

Skills

Marketplace operations experience

Commercial mindset

Ability to learn systems quickly

Structured leadership

Team-building

Job description

Head of Marketplace Operations – Diana B. Beauty

Full-Time | Permanent | Growing Global Retail Business

Join a fast‑growing e‑commerce leader that is redefining online retail through innovation and scale. The company is a seller across multiple global marketplaces, connecting millions of customers with thousands of sellers across diverse product categories.

With a focus on operational excellence, cutting‑edge technology, and customer‑centric solutions, the business is driving rapid growth and setting new standards in marketplace performance. The head of marketplace operations will help navigate the next stages of growth.

In this role you will sit at the centre of the business, ensuring marketplaces stay live, compliant and performing at pace. You will work across teams to keep orders flowing, resolve issues before they erupt, and strengthen the systems and processes that underpin day‑to‑day trading.

It is a hands‑on role built on custom‑made systems, where success comes from learning quickly, thinking logically, and taking ownership. You will verify information yourself, stay calm under pressure and keep multiple priorities moving without losing sight of the commercial outcome.

You will lead managers across multiple functions, build a proactive and accountable culture, and work closely with senior leadership to make decisions that drive commercial performance. The role combines strategic influence with operational problem‑solving.

Key Qualifications

• Strong marketplace operations experience.
• Commercial mindset – understanding how operations drive revenue.
• Ability to learn systems quickly and simplify complexity.
• Fast, structured, hands‑on leadership.
• Builds teams that take initiative and own outcomes.

Why This Stands Out

• A high‑impact position in a rapidly growing environment.
• Real influence over systems, performance and team culture.
• Permanent role with long‑term progression opportunities.

Location: Leicester, England, United Kingdom

We are committed to equal opportunity and diversity.