Head of Ecommerce

White Stuff Limited; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail fashion company based in the City of London is seeking an experienced e-commerce leader. You'll be responsible for the e-commerce P&L and growth strategy, ensuring a best-in-class customer journey. The ideal candidate has a minimum of 3 years of leadership experience in e-commerce, strong commercial acumen, and excellent leadership skills. Benefits include annual bonuses, generous holiday, and other perks.

Benefits

Annual bonus opportunity

Up to 28 days holiday

50% discount

Subsidised BUPA Dental Insurance

Life Assurance

Pension Contribution

Qualifications

• Minimum of 3 years leadership experience within e-commerce.
• Proven track record in P&L ownership.
• Strategic thinker who can deliver a strategic plan.

Responsibilities

• Own and deliver the e-commerce P&L and growth strategy.
• Drive sales and new customer growth through performance marketing.
• Manage website and cross-channel teams.

Skills

Leadership experience in e-commerce

Commercial acumen

Excellent communication skills

Strategic thinking

Data-driven mentality

Understanding of e-commerce landscape

Job description

About White Stuff

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and likeminded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Key Responsibilities

• Own and deliver the e‑commerce P&L and growth strategy for White Stuff.com
• Deliver a best‑in‑class and data‑driven end‑to‑end customer journey
• Identify efficiency and optimisation opportunities across all aspects of the business, driving margin and profitability metrics
• Drive sales and new customer growth through channel‑specific performance marketing across PPC, Social media, SEO, Affiliates and Email
• Manage and develop the website and cross‑channel teams in alignment with overall business strategy
• Benchmark and measure onsite and marketing metrics to drive continuous improvement and innovation

Qualifications

• Minimum of 3 years leadership experience within e‑commerce, with a proven track record
• Strong commercial acumen and P&L ownership
• Excellent leadership and communication skills
• A strategic thinker who can clearly define, set and deliver a strategic plan
• A data‑driven, fail‑fast / test‑and‑learn mentality – always looking to improve and seize opportunities
• A deep understanding of the e‑commerce landscape, new technologies and consumer trends

Benefits

• Annual bonus opportunity
• Up to 28 days holiday per annum plus bank holidays
• 2 extra (paid!) days off per year to volunteer in the local community
• 50% discount
• Subsidised BUPA Dental Insurance
• Healthcare cash plan and Life Assurance
• Interest free season ticket loan
• Pension Contribution

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.