Head of Design Operations: Scale Design Systems & Teams

Lloyds Bank plc; Bristol; Hybrid; GBP 104,000 - 147,000; Full time

Job summary

A leading financial services institution is seeking a Head of Design Operations to enhance customer experiences across all touchpoints. The role, offering a hybrid working model, requires proven leadership in design operations, an understanding of digital services, and the ability to influence strategic design initiatives. Candidates should have extensive experience, a continuous improvement mindset, and skills in establishing effective design practices. This position comes with competitive salary ranges and an inclusive workplace culture.

Benefits

Generous pension contributions

Annual performance-related bonus

30 days’ holiday

Share schemes including free shares

Wellbeing initiatives

Qualifications

• 5+ years of scaled design operations leadership experience.
• Experience building and leading multi-disciplinary teams in an agile environment.
• Proven ability to lead teams solving complex problems.

Responsibilities

• Establish and evolve a centre of design delivery.
• Drive leadership understanding and organisational capability in customer-centric design.
• Ensure effective reuse of design assets across all divisions.

Skills

Leadership

Design Delivery Expertise

Design Systems

Measurement

Credibility

Problem-solving

Influence

Digital & Tech

Job description

A leading financial services institution is seeking a Head of Design Operations to enhance customer experiences across all touchpoints. The role, offering a hybrid working model, requires proven leadership in design operations, an understanding of digital services, and the ability to influence strategic design initiatives. Candidates should have extensive experience, a continuous improvement mindset, and skills in establishing effective design practices. This position comes with competitive salary ranges and an inclusive workplace culture.