Head of Customer Success - Enterprise Growth & Retention

Verifile Ltd; United Kingdom; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading verification services provider in the United Kingdom seeks a Head of Customer Success to lead a high-performing team and drive customer success initiatives. This role requires demonstrable leadership experience and a proven track record in commercial acumen and relationship management. You will develop customer success frameworks and ensure customers gain maximum value. The position offers a bonus scheme and a comprehensive benefits package including wellness programs, fitness classes, and retail discounts.

Benefits

Bonus scheme

Holiday Trading

Retail discounts

Wellness programmes

Fitness classes

Gym discounts

Qualifications

• Demonstrable leadership experience, building and developing high-performing teams.
• Proven track record in negotiating complex agreements and driving revenue growth.
• Experience in designing and implementing customer success frameworks.

Responsibilities

• Lead and empower a high performing team to drive strong performance.
• Drive customer success and retention through strategy and risk management.
• Act as the voice of the customer, building relationships with enterprise stakeholders.

Skills

Leadership experience

Commercial acumen

Relationship management

Analytical capability

Communication skills

Tools

Zoho CRM

Zoho Analytics

Job description

A leading verification services provider in the United Kingdom seeks a Head of Customer Success to lead a high-performing team and drive customer success initiatives. This role requires demonstrable leadership experience and a proven track record in commercial acumen and relationship management. You will develop customer success frameworks and ensure customers gain maximum value. The position offers a bonus scheme and a comprehensive benefits package including wellness programs, fitness classes, and retail discounts.