Head of Commercial Enterprise | Full TIme

Guildford Cathedral Enterprises Limited; Guildford; On-site; GBP 46,000; Full time

Job summary

A historic cathedral organization in Guildford is seeking a Head of Commercial Enterprise to lead the Visitor Experience and Events Team. This role involves managing the Café Restaurant and Cathedral Shop, ensuring high standards of service for all clients and visitors. The ideal candidate will have strong leadership and management skills, with a proven record in delivering exceptional visitor experiences. This full-time position offers a salary of £45,400.

Qualifications

• Proven experience in managing visitor experiences and events.
• Ability to drive excellence across café and retail operations.
• Strong organizational and leadership skills.

Responsibilities

• Oversee Visitor Experience and Events Team.
• Ensure outstanding service for events clients and visitors.
• Manage café restaurant franchise and Cathedral shop operations.

Skills

Proactive leadership

Management experience

Customer service excellence

Job description

Your donation helps keep the Cathedral open to God, open to all

Are you a highly organised, proactive leader with proven management experience and a passion for delivering exceptional visitor experiences? Guildford Cathedral is seeking a dynamic Head of Commercial Enterprise to oversee our Visitor Experience and Events Team. In this pivotal role, you will drive excellence across our Café Restaurant franchise and Cathedral Shop, ensuring outstanding service for all events clients and visitors.

Reporting to: Chief Operating Officer

Accountable to: The Chapter of Guildford Cathedral and the Guildford Cathedral Enterprises Management Board.

Hours and salary: Full time – 35 hours per week (flexibility is essential for this role and the hours worked are governed by the pattern of the events programme). The salary for the post is £45400.

To apply, please complete the application form, and include a covering letter addressing the Key Tasks and Essential Skills and Attributes, as well as your CV.

Referees will not be approached without your consent. Applications will only be considered with a completed application form, CV and covering letter. Guildford Cathedral operates under a Safer Recruiting policy. Proof of eligibility for working in the UK will be required before appointing.

For an informal conversation please contact Louise Musgrove on 01483 547 881. Closing date for receipt of application is 28 November 2025. Shortlisted candidates will be interviewed during the week commencing 15 December 2025.

The Cathedral Church of the Holy Spirit, Guildford, Charity no 1207356. The mission and ministry of Guildford Cathedral is supported by Guildford Cathedral Enterprises Ltd (Reg 0229914, which is a wholly owned subsidiary of Guildford Cathedral.