Head of Client Services

The Boots Company PLC; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading beauty company is seeking a Head of Client Services to forge strong client relationships and lead a high-performing team. The ideal candidate will have extensive experience, particularly in managing key accounts, establishing strategic visions, and resolving conflicts. With an entrepreneurial spirit, the role involves navigating complex business challenges and ensuring quality delivery of services. This position is crucial for driving agency targets and innovation within the company.

Benefits

Retirement Savings Plan

Enhanced maternity/paternity/adoption leave pay

Discretionary annual bonus

Generous discount on brands

Flexible benefits scheme

Qualifications

• Extensive experience in client relationships and team leadership.
• Ability to manage budgets effectively.
• Consultative skills with design and brand experience.

Responsibilities

• Create strong relationships with clients at the highest level.
• Uphold standards for quality delivery and clarity.
• Develop a high-performing Client Services Team.
• Lead pitches and complex business challenges.

Skills

Client relationship management

Leadership

Strategic vision

Conflict resolution

Job description

Location: London or Nottingham

Contract: 12 month fixed term contract / secondment

Recruitment Partner: Frankie McCallister-Lyas

About the role

The B‑Hive is an in‑house creative agency bringing to life the creative needs of some of the most recognizable brands in the beauty industry including No7, Soap & Glory, Liz Earle and Boots own brand. We combine the capability of an external creative and production team, with the speed, flexibility, and in‑depth brand knowledge of an in‑house set‑up, underpinned by years of experience dedicated to Boots and No7 Beauty Company.

Reporting to the Global Director of Strategic Agency Partnerships & B‑Hive, you’ll act as the Client and business partner for your key accounts, directly accountable for setting the strategic framework, developing and maintaining key relationships with Senior Leadership and delivering best‑in‑class executions that deliver profit and market share for your brands.

You’ll lead your accounts as its own business unit with B‑Hive, managing a P&L and ensuring we hit agency targets. You’ll ensure the client’s scope of work delivers on their own 3YPs while also ensuring our own agency innovation provides long term growth. You’ll have an eye for opportunity, whether that’s identifying wider areas of support; providing cost efficiencies; or developing our continuous improvement pipeline, internally or in better collaboration and triaging with other agencies.

You’ll work in a wider leadership team crossing Agency Operations, Creative, Creative Production and Strategic Partnerships that will enable the development, culture and industry standards needed to support The B‑Hive as a leading internal creative house.

As The Head of Client Services, you’ll play a key role in our wider inter‑agency ecosystem, working collectively and across the aisle with other agency leadership, to facilitate best‑in‑class delivery across specialties putting the brand and client needs at the heart of everything you do.

Key Responsibilities

• Create strong client relationships at the highest level, understanding plans and ensure B‑hive is supporting through scope and added opportunities as the in‑house agency
• Uphold the highest standards for excellent delivery: quality of brief, clarity of project plans, engaging client presentations and brilliant creative
• Agree and maintain scope of work for your business area; Own the accuracy of our forecasted scope and managing changes short‑term and FY
• Develop a high‑performing Client Services Team, focused on their key client area but able to support across all initiatives where needed, lead through ambiguity and drive clarity.
• Be a critical part of the B‑Hive LT, nurturing creative talent whilst also driving a culture of exceptional leadership within the L10 population
• Act as a consultant, using your design and brand experience, or pulling in specialists to inspire, add insight and best practice to every response
• Key stakeholder to external partners (creative and production agencies); providing strategic vision, promoting best in class collaboration, sharing best practice and supporting in delivery through teams
• Predict and navigate client needs and lead on in‑hosing new business via transformation pipeline
• Actively manage conflict and resolve issues quickly whilst feeding into our continuous improvement measures
• Provide entrepreneurial spirit and ability to thrive in a fast‑paced, collaborative workplace that has consistent growth YOY
• Lead pitches, present to various senior leadership teams, and navigate complex business challenges
• Use your impact & influence to engage with senior leadership team, exec members where necessary to promote / present the B‑Hive and its capabilities

About No7 Beauty Company

No7 Beauty Company is made up of five iconic brands - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone - we’re innovators with a passion for challenging perceptions with ground‑breaking products, proven results and positive impact.

We have built a reputation on scientific innovation, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer, empowering our team members to be their authentic selves as we share a culture where diversity, equity and inclusion are at the centre of everything we do.

Benefits

• Retirement Savings Plan
• Enhanced maternity/paternity/adoption leave pay
• Discretionary annual bonus
• Generous discount on our own brands and partner businesses
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you - go to no7company.jobs/working-here to find out more.

(Please note, any salary estimates given on third‑party sites are not provided or endorsed by No7 Beauty Company and may not be accurate)

What’s next

If your application is successful, our in‑house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email.

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.