Head of Business Intelligence

Primary Care:24; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Liverpool seeks a strategic Head of Business Intelligence to lead data-driven decision-making. The role involves developing BI strategies, ensuring data integrity, and improving operational performance. Ideal candidates will possess strong leadership, a Master's level degree in data analysis, and experience with advanced analytical techniques. Join a dedicated organization committed to high-quality care and continuous improvement.

Benefits

27 days annual leave

Cycle-to-work scheme

Colleague wellbeing package

Qualifications

• Proven experience in data analysis related to strategic decision-making.
• Experience briefing intelligence findings to senior stakeholders.
• Understanding of intelligence methods applied to commercial challenges.

Responsibilities

• Develop and implement a high‑quality Business Intelligence strategy.
• Lead dynamic data collection and regular reporting on market trends.
• Build relationships with external partners for data access.
• Oversee the creation and maintenance of actionable dashboards.
• Drive the Business Intelligence transformation plan.

Skills

Strategic thinking

Leadership skills

Stakeholder management

Data-driven decision-making

Analytical techniques

Education

Masters level degree or equivalent in data analysis

Tools

Advanced analytics tools

Data visualization software

Job description

Primary Care 24 (PC24) is committed to delivering high‑quality, patient‑focussed healthcare services. We are seeking an experienced and visionary Head of Business Intelligence (BI) to lead our BI strategy and drive data‑led decision‑making across the organisation.

Location: Wavertree, Liverpool

Hours: 37.5 hours per week, Monday - Friday, 09:00 - 17:00

Contract: Permanent

What will you be doing

As Head of Business Intelligence, you will play a pivotal role in shaping PC24’s future by leveraging data and intelligence to inform strategic decisions, improve operational performance, and identify growth opportunities. You will lead the development and delivery of a robust BI strategy, ensuring actionable insights are available to stakeholders at every level.

Key Responsibilities

• Develop and implement a high‑quality Business Intelligence strategy to support strategic planning and continuous improvement.
• Lead dynamic data collection, tailored analysis, and regular reporting on risks, opportunities, and market trends.
• Build and maintain strong relationships with commissioners, suppliers and external partners to ensure access to relevant data sources.
• Oversee the creation and maintenance of dashboards and reports that provide actionable insights for the Executive Team and Board.
• Commission analytical support and data management services where required.
• Develop and embed operational and strategic KPIs across the organisation, ensuring compliance with internal and external reporting requirements.
• Drive the Business Intelligence transformation plan, expanding automation and data warehouse capabilities.
• Ensure data integrity, quality, security and compliance with best practices in governance.
• Provide expert advice on statistical and analytical techniques and deliver training to internal and external stakeholders.
• Collaborate with analytical teams across the health economy to share best practices and innovation.
• Work closely with the Deputy Director of Strategy and Business Development to evaluate and present business development opportunities.
• Lead, mentor and develop the BI and analyst team, fostering a culture of continuous learning and innovation.

What do I need?

We are looking for a strategic thinker with exceptional leadership skills and a passion for data‑driven decision‑making.

• Masters level degree or equivalent relevant experience in data analysis.
• Experience of briefing intelligence findings to senior customers and understanding the role that intelligence plays in guiding strategic decision-making.
• An understanding of the application of intelligence methods to commercial challenges, assessing risk against business imperatives, and informing strategic decision-making.
• Experience with advanced analytics including data modelling, forecasting, visualisation and statistical techniques.
• Excellent stakeholder management and relationship‑building skills.

About us

Primary Care 24 (PC24) is a not‑for‑profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. Whilst we hold an NHS Provider Licence, we are not an NHS Trust and are not listed on the DHSC Provider list.

What’s on offer?

• Permanent contract
• 27 days annual leave pro‑rata – previous NHS service will be taken into account
• Cycle‑to‑work scheme
• Eligible to apply for blue‑light card
• Colleague wellbeing package – which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.

Come join our proud team!

This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.