Head of Accounts

Osborn Executive Recruitment Ltd; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in the UK seeks a Head of Client Accounts to lead a high-performing team. The role combines technical expertise with leadership to improve processes using AI and automation. Candidates should have at least 5 years' experience in property management accounting and be ACA/ACCA/CIMA qualified. This position offers a competitive salary, impacting the firm's growth and efficiency.

Benefits

Impactful role in a market-leading firm

Opportunity to implement AI solutions

Qualifications

• Minimum 5 years’ experience in residential block or property management accounting.
• Strong technical knowledge of service charge accounting and legislation.
• Demonstrated success in improving processes and systems.

Responsibilities

• Lead, mentor, and develop the accounts team.
• Oversee preparation, review, and audit of service charge accounts.
• Drive migration projects from legacy software to AI platforms.

Skills

Technical service charge accounting expertise

Leadership and mentoring

Process improvement

Understanding of AI and automation

Interpersonal and communication skills

Education

ACA/ACCA/CIMA qualified (or equivalent)

Tools

Major accounting systems

Block management systems

Job description

Head of Client Accounts

£60-£80 (dependent on experience)

To lead a high-performing accounts team responsible for producing accurate, timely, and compliant service charge accounts and client reporting. This is a pivotal role which will be combining technical service charge accounting expertise with transformational leadership— driving process improvement, software innovation, and the integration of emerging technologies, including AI and automation, to enhance efficiency, accuracy, and client value.

Duties

• Lead, mentor, and develop the accounts team
• Foster a culture of accountability, innovation, and continuous improvement.
• Oversee team structure and recruitment to ensure a high-performing, scalable finance function.
• Ensure all service charge accounts are accurate, timely, and fully compliant with RICS, ARMA, and statutory standards.
• Oversee the preparation, review, and audit of service charge accounts.
• Implement clear timelines, controls, and quality assurance procedures.
• Lead the evaluation, testing, and adoption of new accounting and property management systems.
• Drive migration projects from legacy software to an AI first platforms.
• Champion automation, workflow optimisation, and data integration across finance and operations.
• Identify and implement process improvements to enhance client reporting, reduce manual intervention, and improve speed and accuracy.
• Act as the primary point of contact for complex or escalated client accounting matters.
• Build trust with clients through transparent communication, insight, and professional expertise.
• Present financial reports and insights to internal and external stakeholders confidently and clearly.

Requirements

• Ideally be ACA/ACCA/CIMA qualified (or equivalent).
• Have a Minimum 5 years’ experience in residential block or property management accounting.
• Strong technical knowledge of service charge accounting and legislation.
• Understanding of and interest in AI and automation tools relevant to finance operations.
• Proven team leadership experience.
• Demonstrated success in improving processes and systems.
• Hands‑on experience with major accounting or block management systems
• Excellent interpersonal and communication skills.

Why should you work for this company?

• The chance to work for a market leader and be part of the transformational process of their market share
• A chance to really have an impact and showcase your technical skills - as you implement AI

Interview process

• Three stage process
• 1st stage on Teams/Zoom
• 2nd stage held face to face in the office - A test
• 3rd stage held face to face

If you would like further information on this opportunity please apply online with your updated CV or contact Holly Osborn 07393 126240 or Alec Mackenzie 07767 661896.

To learn more about Osborn Recruitment and our current vacancies please visit our website and follow us on LinkedIn.