Head Concierge: Elevate Guest Experience & Lead Team

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A unique boutique hotel in London is seeking a Head Concierge to deliver exceptional personalized service and build strong partnerships with local businesses. The successful candidate will manage the concierge team, ensure a warm welcome for guests, and create tailored experiences. This role offers a highly competitive salary, generous holiday, wellness days, and various employee benefits. Located in Marylebone, this hotel offers an ideal setting for those looking to explore the city.

Benefits

Highly competitive salary

30 days holiday including bank holidays

Discounted hotel rates in Europe

F&B discounts

Two free meals per day

Access to 40% pay before payday

Recommend a friend scheme

Gym discounts

Ride to Work scheme

Annual staff parties

Qualifications

• Proven ability to provide personalized service to enhance guest experience.
• Experience in building partnerships with local businesses.
• Strong communication skills.

Responsibilities

• Build partnerships with local restaurants and attractions.
• Provide tailored recommendations for guests.
• Manage the concierge team including payroll and training.
• Deliver personalized services to guests.

Skills

Excellent service delivery

Strong partnership building

Personalized guest service

Job description

A unique boutique hotel in London is seeking a Head Concierge to deliver exceptional personalized service and build strong partnerships with local businesses. The successful candidate will manage the concierge team, ensure a warm welcome for guests, and create tailored experiences. This role offers a highly competitive salary, generous holiday, wellness days, and various employee benefits. Located in Marylebone, this hotel offers an ideal setting for those looking to explore the city.