Head Concierge

Rendall & Rittner Limited; City of London; On-site; GBP 32,000 - 33,000; Full time

Job summary

A leading property management company in London seeks a Head Concierge to lead an onsite team, manage front desk operations, and ensure high standards of service and safety. The ideal candidate will have experience in concierge roles and strong leadership skills. This permanent position offers a competitive salary of £32,000 – £33,000 per annum based on experience.

Qualifications

• Experience in a concierge or similar role preferred.
• Strong leadership skills.
• Ability to manage teams effectively.

Responsibilities

• Lead the onsite team and ensure policies are followed.
• Manage front desk operations and resident queries.
• Maintain high site standards and excellent customer service.
• Conduct health and safety inspections and audits.

Skills

Leadership

Customer Service

Health and Safety Compliance

Team Management

Job description

Head Concierge

Location: Discovery Dock West – Discovery Dock Apartments West, 2 South Quay Square, London, E14 9RT

Working Hours: 4 days on, 4 days off, 0700 – 1900

Salary: £32,000 – £33,000 per annum (depending on experience)

Contract: Permanent position

Key Responsibilities:

• Leading the onsite team, ensuring policies and procedures are followed; providing training, development, guidance and reporting issues.
• Managing the front desk in a hands‑on role – concierge duties, parcels, keys, resident queries and complaints.
• Supporting day‑to‑day operations – maintaining high site standards, delivering excellent customer service, implementing SOPs.
• Managing the onsite team – appraisals, one‑to‑ones, performance management, training, staffing matters.
• Conducting health and safety inspections, daily audits, plant room checks, reporting; ensuring follow‑through.
• Overseeing contractors, ensuring Permits to Work and RAMs are completed.
• Ensuring estate meets Health and Safety Standards and cleanliness.
• Liaising with residents and contractors on repair/maintenance requests, monitoring work to completion.
• Undertaking general duties as required by management and in line with industry best practice.

Eligibility requirement: Must be eligible to work in the UK without restrictions, with documented evidence of eligibility.

To apply, explore Rendall & Rittner on LinkedIn or visit our website for current openings.