Guest Services Manager - Luxury Hotel Concierge Lead

InterContinental Hotels Group PLC; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hotel company in Manchester is seeking an experienced Guest Services Manager to join their team. The role involves ensuring a positive guest experience, managing the Concierge team, and supporting the Front Office. Ideal candidates will have over 2 years of Front Office management experience, strong leadership skills, and a passion for customer service. The position offers extensive training and benefits, including 31 days of holiday and discounts across hotels globally.

Benefits

Extensive training

Career progression opportunities

32+ days of holiday

Financial wellbeing app

Meals while on duty

Taxi subsidy

Life insurance

Hotel and restaurant discounts

Employee referral program

Qualifications

• 2+ years of Front Office duty management experience in a similar property.
• Proven success in customer service and handling complex requests.
• Experience with loyalty schemes and enrolments.

Responsibilities

• Ensure a positive and memorable guest experience.
• Manage Concierge team and cover Duty Manager shifts.
• Support Front Office Team to provide seamless service.

Skills

Front Office duty management

Team leadership

Strong organization skills

Customer service

Ability to work under pressure

Awareness of market trends

Tools

Opera

Job description

A leading hotel company in Manchester is seeking an experienced Guest Services Manager to join their team. The role involves ensuring a positive guest experience, managing the Concierge team, and supporting the Front Office. Ideal candidates will have over 2 years of Front Office management experience, strong leadership skills, and a passion for customer service. The position offers extensive training and benefits, including 31 days of holiday and discounts across hotels globally.