Guest Services Host & Night Auditor — Flexible Hours & Impact

Staycity Group; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

An aparthotel operator in Edinburgh is seeking a Guest Services Host – Night Auditor to provide exceptional service in a dynamic lobby and bar environment. The ideal candidate will thrive in a fast-paced setting, welcome guests with a warm smile, and create memorable experiences. Prior experience is beneficial, but training will be provided. This role offers fantastic benefits, including flexible working patterns and a bonus scheme for high performers.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work scheme

Education Support

2 paid volunteer days per year

Employee Assistance Program

Extra day off for birthday

Qualifications

• Prior experience in a similar role is helpful but full training will be provided.

Responsibilities

• Welcome guests and craft perfect cocktails in a dynamic environment.
• Take ownership of the role with enthusiasm and flair.
• Create memorable guest experiences through excellent service.
• Strive for excellence and set ambitious goals.
• Greet guests warmly from their arrival.
• Learn guest preferences for personalized service.
• Seek opportunities to innovate and improve services.
• Foster respect, inclusivity, and kindness within the team.
• Participate in community charity events.

Job description

An aparthotel operator in Edinburgh is seeking a Guest Services Host – Night Auditor to provide exceptional service in a dynamic lobby and bar environment. The ideal candidate will thrive in a fast-paced setting, welcome guests with a warm smile, and create memorable experiences. Prior experience is beneficial, but training will be provided. This role offers fantastic benefits, including flexible working patterns and a bonus scheme for high performers.