Guest Service Supervisor

Hilton Worldwide, Inc.; East Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality company is seeking a part-time Guest Service Supervisor at their East Midlands location, responsible for supervising Food and Beverage operations and ensuring a high standard of customer service. The ideal candidate will have previous experience in Food and Beverage, and skills in team management and communication. This role offers a competitive hourly rate, opportunities for career growth, and various perks including discounts and meals on duty.

Benefits

Free and healthy meals when on duty

Career development programs

Team Member Travel Program

High street discounts

28 days holiday plus bank holidays

Qualifications

• Previous Food and Beverage experience.
• Committed to delivering high levels of customer service.
• Flexibility to respond to a range of different work situations.

Responsibilities

• Supervise Food and Beverage operations.
• Communicate and delegate tasks to the team.
• Ensure compliance of brand standards.
• Manage guest queries in a timely and efficient manner.
• Represent needs of the team.

Skills

Previous Food and Beverage experience

Committed to delivering high levels of customer service

Flexibility to respond to a range of different work situations

Ability to work on your own or in teams

Job description

Guest Service Supervisor (HOT0C54E)

Job Number

HOT0C54E

Work Locations

Hilton East Midlands Airport Hotel, Junction 24, M1, Derby Road, Derby DE74 2YW

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Please note that this is a part-time contract for 32 hours per week.

A WORLD OF REWARDS

• Hourly rate of £13.18
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)

A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

What will I be doing?

• Supervise Food and Beverage operations
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Represent needs of the team
• Assist Food and Beverage management with achieving financial targets
• Assist Food and Beverage management with training and development of team members
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Previous Food and Beverage experience
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in hotel industry
• Previous experience in supervising and/or delegation
• Willingness to develop team members and self

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.