Guest Service Champion - Hospitality & Guest Experience

Crest Hotels Group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel chain in Bristol is seeking a Guest Service Assistant to provide exceptional service to guests. This role involves responsibilities such as greeting guests, handling check-ins and check-outs, and assisting with inquiries. Ideal candidates will have strong hospitality skills, excellent communication abilities, and an eagerness to learn. Joining our dynamic team means contributing positively to guest experiences and enjoying various employee benefits, including food discounts and assistance programs.

Benefits

£60 BB per night for Friends and Family rate

50% off Food & Beverage in hotels

Meals on duty provided

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Strong demonstrable experience in customer service.
• Willingness to be trained and developed.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Provide excellent customer service and address guest inquiries.
• Check guests in and out, ensuring accuracy of information.
• Assist guests with luggage and other requests.
• Handle guest complaints promptly and effectively.
• Maintain knowledge of hotel services and local attractions.
• Process payments and maintain accurate records.
• Collaborate with other staff for a seamless experience.

Skills

Strong hospitality skills

Bilingual or multilingual proficiency

Excellent communication skills

Ability to handle multiple tasks

Familiarity with hotel operations

Job description

A prestigious hotel chain in Bristol is seeking a Guest Service Assistant to provide exceptional service to guests. This role involves responsibilities such as greeting guests, handling check-ins and check-outs, and assisting with inquiries. Ideal candidates will have strong hospitality skills, excellent communication abilities, and an eagerness to learn. Joining our dynamic team means contributing positively to guest experiences and enjoying various employee benefits, including food discounts and assistance programs.