Guest Service Assistant Food & Beverage

Crest Hotels Group; Tenby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A hospitality group in Pembrokeshire is seeking a Guest Service Assistant Food & Beverage to provide exceptional customer service to guests. In this hands-on role, you will welcome guests and assist with Food & Beverage operations, maintaining a high standard of service. The ideal candidate will have strong communication skills and a background in customer service. This role offers opportunities for professional growth and employee benefits such as discounts and meals on duty.

Benefits

50% off Food & Beverage in our hotels

Meals on duty provided

Celebration of milestone employment anniversaries

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Experience working in a Food & Beverage environment is preferred.
• Ability to work collaboratively with team members.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Provide a warm welcome to guests in Food & Beverage outlets.
• Assist with the setup and service of Food & Beverages.
• Maintain cleanliness and organisation in dining facilities.

Skills

Strong communication skills

Organisational skills

Attention to detail

Customer service experience

Job description

Nestled in the historic heart of Pembrokeshire, set against the stunning backdrop of South Beach.

The Role of Guest Service Assistant Food & Beverage

The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. Guest Service Assistant Food & Beverage will ensure that they deliver a service of a high standard, work collaboratively and safely at all times whilst delivering that exceptional customer service and creating memorable experiences.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands‑on role for someone who is flexible and enjoys the variety of restaurant, bar and events.

The Guest Service Assistant Food & Beverage will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience. We will help you develop and grow your skills and knowledge to grow in your career.

The role of Guest Service Assistant Food & Beverage will report to the Assistant Manager and is ideal for someone who has strong demonstratable experience in customer service and a great attitude and willing to learn.

Job Overview

As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include assisting with the setup and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.

Experience & Qualifications

• Strong communication and organisational skills and professional manner.
• Evidential attention to detail.
• Ideally experience working in a Food & Beverage environment.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on‑line GP appointments