Guest Relations Specialist — VIP Service & Growth

The Arora Group; Windsor; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group in Windsor is looking for a Guest Relations Executive to provide outstanding customer service and ensure a memorable experience for guests. This entry-level full-time position offers various benefits, including free meals and opportunities for career progression. Ideal candidates will have strong communication skills, a professional appearance, and preferably prior experience in a 5-star hotel.

Benefits

Free meals on duty

Uniform offered and dry cleaned

Complimentary on-site parking

Free shuttle service

Discounted employee friends & family rates

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Qualifications

• Providing high quality service comes naturally to you.
• Dedicated to creating memorable experiences.
• Excellent communication skills and a high standard of written and spoken English.
• A smart and professional appearance.
• Approachable, positive, and proactive manner.
• 5-star hotel experience in a similar role is a real advantage.

Responsibilities

• Welcoming VIPs, such as heads of state, royalty, and celebrities in a warm, friendly, and professional way.
• Main point of contact for our guests throughout their stay, providing outstanding customer service.
• Promptly and courteously addressing inquiries, requests, and concerns of guests.
• Ensuring guest’s stay in the hotel exceeds their expectations.

Skills

Fluent in English

Job description

A leading hospitality group in Windsor is looking for a Guest Relations Executive to provide outstanding customer service and ensure a memorable experience for guests. This entry-level full-time position offers various benefits, including free meals and opportunities for career progression. Ideal candidates will have strong communication skills, a professional appearance, and preferably prior experience in a 5-star hotel.