Guest Relations Ambassador

The Bicester; Bicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hospitality venue in Bicester is seeking a Guest Relations Ambassador to deliver top-tier service during guest visits. The ideal candidate will possess strong interpersonal skills and experience in luxury service environments. Responsibilities include planning guest itineraries and promoting concierge services, ensuring a personalized experience for every visitor. This role requires attention to detail and excellent communication skills.

Qualifications

• Experience as a guest relation/concierge/VIP events coordinator in a luxury environment.
• Fluency in English; any additional language is beneficial.
• Strong organization skills to plan guests' itineraries.

Responsibilities

• Provide a 5-star luxury hospitality service during guest visits.
• Promote concierge services and assist with guest feedback.
• Support with F&B offerings as needed.

Skills

Strong interpersonal skills

Excellent communication

Attention to detail

Multitasking

Customer service

Tools

Microsoft Office Suite

Job description

Bicester, GB, OX26 6WD

Full Time

POSITION SUMMARY

You will support and assist with all events and VIP guest visits at The Apartment – Bicester Village. You will represent Bicester Village as Guest Relations Ambassador and ensure that all guests receive a 5-star luxury hospitality service during their visit. You will deliver and promote all services and Village activities. You will have experience with domestic and international guests and have a full understanding of 5-star guest services as you have a background in the full end to end guest journey, from bookings to hosting and follow up.

With your flexible approach and strong interpersonal skills you will provide the personalised and memorable flagship hospitality experience that will delight our guests.

KEY RESPONSIBILITIES

You demonstrate an inherent understanding of guests needs and a passion for delivering excellent standards in service and hospitality.

• Offer the ultimate guest experience by being luxury ambassadors for the flagship village
• Strong organisation skills to plan the guests itinerary for their day in the village
• Excellent written and spoken communication, conversing with guests via phone, email and in person
• Promote a range of innovative and efficient ‘concierge style’ services including: Hands‑free Shopping Service, valet parking, Restaurant reservations and airmiles redemption
• Promote the current exhibition/ retail marketing and partnerships campaigns to our guests
• Provide knowledgeable insights regarding all brands and the unique offer/promotions within the Village
• Awareness of the daily operation of the full Apartment experience – including events and marketing activations
• Ensure that Bicester Village standards, procedures and policies are adhered to at all times
• Support with guest feedback and queries (received by email or directly) and liaise with respective departments to give a quick solution to guests
• Ad Hoc support to the Food & Beverage team in The Apartment - act as waiter and receive guests (warm and luxury welcome, concierge services, deliver F&B offering)

BACKGROUND AND SKILLS

Be engaging, dynamic, proactive, informative and team‑player. Capability to think creatively and provide flexible and innovative solutions to daily challenges and

• Experience as a guest relation/concierge/ VIP events coordinator in a luxury environment, including hotel, retail and events sectors.
• Solid understanding of the luxury customer and guest profiling
• Ability to assist in projects and to work effectively within a team, as well as act autonomously
• Experienced in service delivery
• Strong interpersonal and communication skills
• Attention to detail, responsible and able to work without close supervision
• Well‑organized
• Ability to multitask and prioritize
• High level of customer service
• Computer literate and fully conversant in the full suite of Microsoft Office applications (Outlook, Excel, PowerPoint)
• Fluency in English, any other language is beneficial