Guest & Owner Experience Specialist

Crane Valley; New Milton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A holiday park management company in New Milton is seeking a Guest & Owner Experience Coordinator to manage reception operations, maintain owner accounts, and provide administrative support. The ideal candidate should have experience in hospitality, strong communication skills, and the ability to multitask effectively. This is a full-time permanent position requiring some flexibility with hours, including evenings and weekends.

Benefits

Competitive pay

Discounts on holidays

Free membership at leisure facilities

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Attention to detail in records management.

Responsibilities

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently.
• Greet and assist guests with check-ins, check-outs, and inquiries.

Skills

Strong communication skills

Organizational abilities

Multitasking abilities

Experience in hospitality

Microsoft Office proficiency

Job description

A holiday park management company in New Milton is seeking a Guest & Owner Experience Coordinator to manage reception operations, maintain owner accounts, and provide administrative support. The ideal candidate should have experience in hospitality, strong communication skills, and the ability to multitask effectively. This is a full-time permanent position requiring some flexibility with hours, including evenings and weekends.