Guest-Focused Hospitality Team Member - Flexible Hours

YHA’s group; Ambleside; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality provider in Ambleside seeks a Hospitality Team Member for a fixed term contract. The role includes providing exceptional customer service, assisting with guest check-ins, and performing housekeeping duties. Ideal candidates should have experience in customer-facing roles and demonstrate strong teamwork skills. Benefits include 10 free hostel nights yearly and various staff discounts. Join a friendly team and contribute to unforgettable guest experiences in a vibrant environment.

Benefits

10 nights free hostel stays per year

Staff discounts and cashback portal

Free YHA Membership

Employee Assistance Program access

Qualifications

• Experience working face to face with customers.
• Ability to work in a team and help achieve common goals.
• Flexibility to cover different shifts and manage time effectively.

Responsibilities

• Provide great customer service to guests.
• Work on reception and assist guests with check-ins and check-outs.
• Perform housekeeping duties to maintain a clean environment.
• Assist in food preparation and serve meals with hospitality.

Skills

Customer service experience

Teamwork skills

Excellent timekeeping

Ability to manage workloads

Knowledge of YHA

Demonstration of HEART values

Job description

A leading hospitality provider in Ambleside seeks a Hospitality Team Member for a fixed term contract. The role includes providing exceptional customer service, assisting with guest check-ins, and performing housekeeping duties. Ideal candidates should have experience in customer-facing roles and demonstrate strong teamwork skills. Benefits include 10 free hostel nights yearly and various staff discounts. Join a friendly team and contribute to unforgettable guest experiences in a vibrant environment.