Guest Experience Lead — Welcome & Digital Ordering Pro

BOXPARK; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading restaurant chain in Aberdeen City is seeking a GUEST EXPERIENCE LEAD to enhance customer engagement and ensure smooth operations. In this role, you will greet guests warmly, assist with menu questions, and help them navigate digital ordering platforms. Ideal candidates will have strong communication skills, a knack for problem-solving, and the ability to keep the environment welcoming and efficient. This position offers up to £12.21 per hour and promotes a supportive community atmosphere.

Benefits

Pay rate up to £12.21

Free food and drink on shift

25% staff discount

Qualifications

• Friendly and clear communication with guests.
• Ability to resolve issues swiftly.
• Familiarity with digital ordering systems.

Responsibilities

• Greet guests with energy and a real smile.
• Assist guests with menu questions and digital orders.
• Reduce wait times and keep guests informed.
• Handle complaints calmly and effectively.

Skills

Great communication

Problem-solving

Digital ordering knowledge

Job description

A leading restaurant chain in Aberdeen City is seeking a GUEST EXPERIENCE LEAD to enhance customer engagement and ensure smooth operations. In this role, you will greet guests warmly, assist with menu questions, and help them navigate digital ordering platforms. Ideal candidates will have strong communication skills, a knack for problem-solving, and the ability to keep the environment welcoming and efficient. This position offers up to £12.21 per hour and promotes a supportive community atmosphere.