Guest Experience Lead — Shift Manager

Whitbread PLC; Bridgwater; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel chain is seeking a Duty Manager at the Premier Inn in Bridgwater Gateway. In this role, you will lead a dedicated team to provide an exceptional experience for guests while ensuring operational standards are met. The ideal candidate will have strong leadership and communication skills, with experience in roles requiring customer service excellence. This position offers a contract type of permanent with flexible hours, up to £13.36 per hour, and an immediate start.

Benefits

Up to 60% off Premier Inn rooms

25% off meals in all Whitbread Restaurants

Company pension scheme

Discounts on various services and retail

Qualifications

• Experience in retail or management roles is preferred.
• Skills to inspire and lead a team are essential.
• Ability to deliver outstanding customer experiences.

Responsibilities

• Manage a reliable, high-performing team.
• Ensure smooth running of the hotel operations.
• Uphold health & safety standards.

Skills

Leadership experience

Customer service excellence

Communication skills

Job description

A leading hotel chain is seeking a Duty Manager at the Premier Inn in Bridgwater Gateway. In this role, you will lead a dedicated team to provide an exceptional experience for guests while ensuring operational standards are met. The ideal candidate will have strong leadership and communication skills, with experience in roles requiring customer service excellence. This position offers a contract type of permanent with flexible hours, up to £13.36 per hour, and an immediate start.