Guest Experience Lead – Front of House Reception

Blind Ambition; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international law firm in London is seeking a Client Services Executive (Front of House) to provide outstanding customer care and professionalism as the first point of contact for visitors and clients. This permanent, full-time role involves managing the reception area, coordinating meeting room bookings, and delivering a friendly welcome. Candidates should have a strong customer service background, excellent communication skills, and a service-focused attitude. IT literacy, including knowledge of Microsoft Office, is essential.

Qualifications

• Proven background in customer service within a corporate or high-standard setting.
• Excellent verbal and interpersonal skills with the ability to interact with senior stakeholders.
• Service-focused attitude and the ability to stay calm under pressure.

Responsibilities

• Deliver a professional and friendly welcome to visitors and clients.
• Manage visitor sign-in according to security procedures.
• Coordinate bookings and configure meeting room layouts.
• Set up conference rooms with necessary equipment.
• Handle queries, complaints, and ad hoc tasks calmly.

Skills

Customer service excellence

Interpersonal communication

IT skills

Organizational skills

Tools

Microsoft Office

Manhattan Datacraft

Job description

A leading international law firm in London is seeking a Client Services Executive (Front of House) to provide outstanding customer care and professionalism as the first point of contact for visitors and clients. This permanent, full-time role involves managing the reception area, coordinating meeting room bookings, and delivering a friendly welcome. Candidates should have a strong customer service background, excellent communication skills, and a service-focused attitude. IT literacy, including knowledge of Microsoft Office, is essential.