Guest Experience Lead — 30h/wk Hotel Team Leader

Whitbread Group; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company is seeking a Duty Manager at Beverley Town Centre Premier Inn. In this role, you will lead a high-performing team to ensure exceptional customer experiences and manage hotel operations efficiently. Ideal candidates will have previous leadership experience in retail or hospitality and possess strong communication and organisational skills. This permanent position offers a competitive pay rate and comprehensive benefits, including discounts and career development opportunities.

Benefits

Up to 60% off Premier Inn rooms

25% off meals in Whitbread Restaurants

Company pension and saving schemes

Discounts on various services and products

Qualifications

• Experience in a leadership role, preferably in retail or hospitality.
• Proven ability to deliver exceptional customer experiences.
• Strong communication and organisational skills.

Responsibilities

• Manage a high-performing team to ensure smooth hotel operations.
• Oversee health and safety standards while creating exceptional guest experiences.
• Provide training and support to team members.

Skills

Leadership skills

Customer experience management

Communication skills

Organisational skills

Job description

A leading hospitality company is seeking a Duty Manager at Beverley Town Centre Premier Inn. In this role, you will lead a high-performing team to ensure exceptional customer experiences and manage hotel operations efficiently. Ideal candidates will have previous leadership experience in retail or hospitality and possess strong communication and organisational skills. This permanent position offers a competitive pay rate and comprehensive benefits, including discounts and career development opportunities.