Guest Experience Lead

McDonald's; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global fast-food chain in Manchester is seeking a Guest Experience Leader to enhance customer satisfaction. In this role, you will check in with guests, resolve concerns, and work closely with your team to ensure a welcoming environment. Ideal candidates possess strong communication skills and a passion for serving others. This position offers competitive pay and various benefits, making it a great opportunity for those looking to develop in the hospitality field.

Benefits

Competitive pay from $14.50

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Check in with guests and ensure they enjoy their experience.
• Handle guest concerns and provide resolution to their satisfaction.
• Work hand in hand with your team to maintain a welcoming environment.
• Offer expert insight into promotions and features of the McDonald's App.

Skills

Teamwork

Effective communication

Humble demeanor

Job description

# Guest Experience Lead* English* Spanish## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.**PERKS & BENEFITS:*** **Competitive pay from $14.50*** **Employee discounts and free meals*** **Paid sick leave and/or paid time off*** **Tuition reimbursement and/or educational assistance*** **Training and advancement opportunities*** **Weekly direct deposit*** **401k plan\**** **Medical, dental, and vision benefits\***And much, much more!*\*Available to full time employees in select locations.*This role is **vital** to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor;* Passion for helping and serving others (customers and fellow team members);* A desire to learn and grow; and* The ability to communicate effectively and anticipate customer needs**Equal Employment Opportunity and Our Value of Inclusion***McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact**[e-mail]**.**This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.**McDonald’s of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.*By agreeing to these terms, you acknowledge that:∙ This conversation may be monitored, retained, and shared with service providers∙ *You may receive recurring automated texts in connection with your application, and if hired, onboarding and work-related messages from this organization. Msg&data rates may apply. Message frequency varies. Reply HELP for help or* *Text STOP to cancel.*∙ You allow us to collect personal information like your name, phone number, email, job interests, answers to screening questions and surveys, and location∙ This data will be used by recruiters and hiring managers for recruiting purposes.∙ We will keep your data until you request it to be deleted or consistent with legal and regulatory requirements∙ For more information, please see our and .* McDonald’s of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.