Guest Experience Host, London Kensington

Heeton Concept Hotel; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality brand in Greater London is seeking a Guest Service Assistant to join their team. You will be responsible for creating memorable experiences for guests by handling bookings, managing transactions, and addressing their needs. Ideal candidates should possess excellent customer service skills, attention to detail, and a dedicated team spirit. This role offers opportunities for personal and professional growth in a welcoming workplace. Experience in hospitality is advantageous, and fluency in English is essential.

Benefits

Service-based annual leave

Voluntary Medi-cash Scheme

Discounted rates at Heeton hotels

Referral scheme

Access to employee recognition scheme

Voluntary benefits like Cycle to Work

Qualifications

• Experience in hospitality is advantageous.
• Fluent English is a must.
• Presentable appearance is required.

Responsibilities

• Welcome guests and start their experience memorably.
• Manage guest bookings and payments.
• Handle guests' requests and concerns effectively.
• Be a trusted contact for guests.
• Assist guests with luggage and travel arrangements.

Skills

Excellent customer service skills

Attention to detail

Team player

Job description

A leading hospitality brand in Greater London is seeking a Guest Service Assistant to join their team. You will be responsible for creating memorable experiences for guests by handling bookings, managing transactions, and addressing their needs. Ideal candidates should possess excellent customer service skills, attention to detail, and a dedicated team spirit. This role offers opportunities for personal and professional growth in a welcoming workplace. Experience in hospitality is advantageous, and fluency in English is essential.