Guest Experience Host – Grow Your Career

Dalata Hotel Group; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel group is seeking a Receptionist in Manchester. The role involves greeting guests, processing payments, and responding to inquiries about hotel services. Candidates should possess excellent customer service and communication skills, and the ability to work independently. Experience in hospitality is desirable but not essential. The company offers training through Dalata Academy and a range of employee benefits, emphasizing a supportive work environment for career development.

Benefits

Free employee meals on duty

50% Off F&B in all properties

€60 employee rate on rooms for all Dalata-owned hotels

30% off Friends & Family rate

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme

Pension access

Development Opportunities through Dalata Academy

Staff Appreciation Initiatives

Qualifications

• Experience in 3/4-star hotel is desired but not essential.

Responsibilities

• Greet and welcome guests as they arrive at the hotel.
• Register guests and process their payments.
• Respond to inquiries about in-house facilities and local tourist information.
• Ensure the security of room keys.
• Update all guest information in the computer system.
• Take and confirm reservations for guests.

Skills

Excellent customer service skills

Ability to work independently and take initiative

Outstanding communication skills

Capability to remain calm under pressure

Job description

A leading hotel group is seeking a Receptionist in Manchester. The role involves greeting guests, processing payments, and responding to inquiries about hotel services. Candidates should possess excellent customer service and communication skills, and the ability to work independently. Experience in hospitality is desirable but not essential. The company offers training through Dalata Academy and a range of employee benefits, emphasizing a supportive work environment for career development.