Guest Experience Front Desk Specialist

PA2 Assist; Wolverhampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality organization in Wolverhampton is seeking a motivated front office assistant to enhance guest experiences and support team dynamics. The role involves checking guests in and out, managing reservations, and addressing inquiries. Ideal candidates will have prior experience in hotel reception and excellent customer service skills. Join a team that values collaboration and a positive attitude.

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure positive and professional interactions with guests.
• Support team members and empower colleagues.
• Check guests in and out and maintain accurate guest accounts.

Skills

Customer service skills

Communication skills

Interpersonal skills

Time management skills

Friendly attitude

Tools

Opera

Job description

A hospitality organization in Wolverhampton is seeking a motivated front office assistant to enhance guest experiences and support team dynamics. The role involves checking guests in and out, managing reservations, and addressing inquiries. Ideal candidates will have prior experience in hotel reception and excellent customer service skills. Join a team that values collaboration and a positive attitude.