Group Protection: Insurance Operations Specialist

Aviva Direct Ireland Limited; Norwich; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading insurance company based in Norwich is seeking a Customer Operations Insurance Specialist to deliver exceptional customer service and support business needs. Candidates should have experience in insurance or financial administration, strong communication skills, and the ability to build relationships with intermediaries. The role offers a salary between £26,900 to £28,500 and includes generous benefits such as a pension scheme, bonus opportunities, and paid volunteering days.

Benefits

Starting salary £26,900 - £28,500

Bonus opportunity - 6% of annual salary

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

40% discount on Aviva products

£1,200 of free Aviva shares per year

Parental and carer’s leave

Flexible benefits including cycle to work

Paid volunteering days

Qualifications

• You must have experience in insurance or financial administration.
• Strong communication skills, especially via email.
• Ability to manage change of priorities.

Responsibilities

• Provide excellent customer service.
• Build and maintain relationships with intermediaries.
• Support change in the business and suggest improvements.

Skills

Communication skills

Problem resolution

Teamwork

Microsoft Excel

Education

Experience in insurance or financial administration

Job description

A leading insurance company based in Norwich is seeking a Customer Operations Insurance Specialist to deliver exceptional customer service and support business needs. Candidates should have experience in insurance or financial administration, strong communication skills, and the ability to build relationships with intermediaries. The role offers a salary between £26,900 to £28,500 and includes generous benefits such as a pension scheme, bonus opportunities, and paid volunteering days.