Government IT Service Desk Specialist

Hammond Clarke Limited; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A UK-based tech service provider is seeking a Service Desk Analyst for a 3-month contract in Norwich. The successful candidate will be the first point of contact for users on the Official platform, providing IT support for both Windows and MacOS devices. Responsibilities include processing service requests, managing hardware devices, and ensuring high standards of customer service. Ideal candidates will have experience in a Service Desk environment and strong problem-solving skills. Competitive day rate at £340 offered.

Qualifications

• Passion for providing high levels of customer service.
• Experience of working in a Service Desk environment.
• Strong problem-solving skills.

Responsibilities

• Provide first and second line support for IT-related issues.
• Process service requests efficiently.
• Maintain and support hardware devices.

Skills

Customer service

Service Desk experience

Problem-solving

Job description

A UK-based tech service provider is seeking a Service Desk Analyst for a 3-month contract in Norwich. The successful candidate will be the first point of contact for users on the Official platform, providing IT support for both Windows and MacOS devices. Responsibilities include processing service requests, managing hardware devices, and ensuring high standards of customer service. Ideal candidates will have experience in a Service Desk environment and strong problem-solving skills. Competitive day rate at £340 offered.