Global SaaS Support Specialist – Impactful & Growth‑Focused

Intasite Limited; Tees Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic SaaS company in Tees Valley is seeking a Support Specialist to become the first line of support for users and clients. You will manage incoming support queries through various channels, troubleshoot issues, and ensure a smooth experience on the platform. The role demands strong technical abilities and excellent communication skills. You will enjoy benefits such as 25 days annual leave, access to a gym, and a training budget. This is an opportunity to work in a growing, impactful organization.

Benefits

25 days annual leave plus 8 bank holidays

Access to free on-site gym

Annual training and development budget

Complimentary parking

Monthly team lunch

Qualifications

• Understand how SaaS platforms work.
• Ability to troubleshoot issues logically.
• Experience using ticketing systems (Freshdesk, Zendesk, etc.) is an advantage.

Responsibilities

• Respond to support queries submitted through tickets, email, and phone.
• Provide help to both end-users and client administrators.
• Troubleshoot issues and resolve them where possible.
• Maintain accurate notes within the support system.

Skills

Strong technical ability

Logical troubleshooting

Comfortable learning new systems

Good communication skills

経験 in ticketing systems

Calm under pressure

Job description

A dynamic SaaS company in Tees Valley is seeking a Support Specialist to become the first line of support for users and clients. You will manage incoming support queries through various channels, troubleshoot issues, and ensure a smooth experience on the platform. The role demands strong technical abilities and excellent communication skills. You will enjoy benefits such as 25 days annual leave, access to a gym, and a training budget. This is an opportunity to work in a growing, impactful organization.