Global SaaS Onboarding Lead — Drive Go-Live Success

AnaVation LLC; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global tech company is seeking a Customer Onboarding Manager to lead customer success initiatives. You will be the main point of contact for new customers, ensuring a smooth onboarding experience. The role requires strong project management skills, exceptional communication abilities, and the capacity to adapt in a fast-paced environment. Fluency in English and French is required. This position offers the opportunity to contribute to a dynamic team focused on improving customer experiences.

Qualifications

• 3+ years experience in software implementation, consulting, or project management.
• Experience in SaaS or enterprise software environments.
• Experience training groups and facilitating discussions with senior executives.

Responsibilities

• Develop and deliver onboarding plans for customers.
• Lead kick-off meetings and guide stakeholders.
• Serve as primary contact during onboarding.

Skills

Strong communication skills

Project management

Fluency in English

Fluency in French

Detail-oriented

Adaptability

Data analysis

Job description

A global tech company is seeking a Customer Onboarding Manager to lead customer success initiatives. You will be the main point of contact for new customers, ensuring a smooth onboarding experience. The role requires strong project management skills, exceptional communication abilities, and the capacity to adapt in a fast-paced environment. Fluency in English and French is required. This position offers the opportunity to contribute to a dynamic team focused on improving customer experiences.