Global Financial Crimes Specialist IT SPOC

Bank of America; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Global Financial Crimes Specialist to provide technology support in Belfast. This role involves troubleshooting hardware/software issues, maintaining IT systems, and ensuring compliance with security policies. Candidates should possess strong knowledge of technology fundamentals, excellent communication skills, and the ability to manage multiple priorities. This position also offers competitive benefits aimed at supporting employee well-being and flexibility.

Benefits

Private healthcare for you and your family

Competitive pension plan and life assurance

20 days of back-up childcare

Flexible benefits options

Access to wellbeing resources and gyms

Qualifications

• Proven knowledge of hardware, software, and networking fundamentals.
• Ability to troubleshoot technical issues efficiently.
• Strong communication and interpersonal skills for user support.

Responsibilities

• Provide onsite support for technology requirements.
• Troubleshoot hardware and software issues.
• Install and maintain desktop and peripheral devices.
• Support audio-visual equipment for meetings.
• Ensure network connectivity and assist with troubleshooting.
• Maintain technology inventory and manage asset tracking.
• Assist with onboarding and offboarding of employees.
• Ensure compliance with security policies.

Skills

Hardware knowledge

Software knowledge

Networking fundamentals

Troubleshooting skills

Communication skills

Organisational skills

Audio-visual support

IT security knowledge

Job description

Overview

Job Title: Global Financial Crimes Specialist – IT SPOC

Corporate Title: up to Vice President

Location: Belfast

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast

A City of Opportunity and Innovation – We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.

Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.

About Bank of America in Belfast

Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.

Role Description

This role is accountable for developing and maintaining technology solutions that strengthen compliance and operational risk management. The position focuses delivering exceptional technology support to the wider Global Financial Crimes (GFC) team. Working closely with Global Financial Crimes leadership, the role ensures systems and processes are optimised through technology, aligned with the Compliance and Operational Risk Management (CORM) Program, Enterprise Policies, and Fraud Risk Management Standards.

Responsibilities

• Provide onsite physical support for GFC to site all technology requirements as well as providing support for the global Non-US investigations team.
• Troubleshoot and resolve hardware and software issues for end-users.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support audio-visual equipment for meetings and events.
• Ensure network connectivity and assist with basic network troubleshooting.
• Coordinate with remote IT teams for escalated issues and system updates.
• Maintain inventory of technology equipment and manage asset tracking.
• Assist with onboarding and offboarding of employees, including device setup.
• Ensure compliance with security policies and procedures during all support activities.
• Provide timely and professional customer service to internal stakeholders.

Required Skills

• Strong knowledge of hardware, software, and networking fundamentals.
• Familiarity with Bank operating systems and common enterprise applications.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills for supporting end-users.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Experience with audio-visual equipment setup and support is a plus.
• Knowledge of IT security best practices and compliance requirements.

Benefits

• Private healthcare for you and your family
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

EEO and Recruitment

Bank of America is an equal opportunities employer and ensures that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with duties. We invite you to register your information by completing the Belfast recruitment form. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.