Global End-User IT Support Expert | M365 & Azure

Lucy Electric Ltd.; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

An international power distribution company is seeking an IT End-User Support Specialist to provide on-site operational IT support, troubleshoot hardware and software issues, and manage IT asset lifecycles. The candidate should have a degree in IT, over 3 years of relevant experience, and strong technical skills in Microsoft 365 and IT service management tools. The role offers a full-time employment contract and relies on collaboration and customer service skills to ensure a high-quality end-user experience.

Qualifications

• 3+ years of experience in an IT End-User Service or Desktop Services role.
• ITIL3/ITIL4 Certification or equivalent experience.
• Understanding of infrastructure technologies.
• Experience in Microsoft 365 Deployment and Operations.

Responsibilities

• Deliver on-site operational IT support and remote assistance.
• Troubleshoot and resolve user hardware and software issues.
• Manage deployment and handover of hardware.
• Create and maintain internal knowledge documents.

Skills

Technical knowledge of Microsoft 365

Troubleshooting hardware/software issues

Excellent communication skills

Customer service orientation

Problem-solving approach

Understanding of ITSM tools

Education

Degree in an IT-related subject

Tools

ServiceNow

Active Directory

Microsoft Azure

Job description

An international power distribution company is seeking an IT End-User Support Specialist to provide on-site operational IT support, troubleshoot hardware and software issues, and manage IT asset lifecycles. The candidate should have a degree in IT, over 3 years of relevant experience, and strong technical skills in Microsoft 365 and IT service management tools. The role offers a full-time employment contract and relies on collaboration and customer service skills to ensure a high-quality end-user experience.