Global Customer Support Pro – UK & ROW Markets

Factorial; Belfast; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading business management software provider in Belfast is seeking a proactive Customer Support Associate to join their diverse team. This role involves maintaining customer relationships, resolving queries, and ensuring smooth communication across support channels. Candidates should demonstrate excellent English skills, problem-solving abilities, and previous customer interaction experience is a plus. Enjoy a high-growth environment, health benefits, and a pet-friendly workplace culture.

Benefits

High growth, multicultural environment

Private health insurance

Language classes

Breakfast in the office, organic fruit and free caffeine

Pet friendly environment

Qualifications

• Experience dealing with customers is a plus.
• Demonstrate full ownership on each activity developed.
• Excellence in communicating and problem-solving.

Responsibilities

• Maintain strong relationships with existing customers.
• Ensure all needs and queries are resolved via ticket/phone/email/chat.
• Control and follow up on any bugs with the operations team and the client.

Skills

Excellent command of the English language (spoken and written)

Problem-solving

Proactive and innovative

Job description

A leading business management software provider in Belfast is seeking a proactive Customer Support Associate to join their diverse team. This role involves maintaining customer relationships, resolving queries, and ensuring smooth communication across support channels. Candidates should demonstrate excellent English skills, problem-solving abilities, and previous customer interaction experience is a plus. Enjoy a high-growth environment, health benefits, and a pet-friendly workplace culture.