Global Customer Service Coordinator - Luxury Audio

HARMAN Automotive; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive audio company in Cambridge is seeking a Global Customer Service Coordinator to enhance customer relationships and manage order processing. This full-time entry-level position requires excellent communication and problem-solving skills. You will maintain daily communications with customers and support internal teams to ensure exceptional service. The role offers a flexible work schedule and opportunities for career development.

Benefits

Employee discounts on audio products

Flexible work schedule

Professional development opportunities

Wellness and volunteer programs

Responsibilities

• Maintain daily communications with customers to ensure resolution and satisfaction.
• Represent the company as liaison for customer support activities regarding product availability.
• Support engineers and managers in customer inquiries.
• Process orders and requests accurately and efficiently.
• Coordinate shipments and logistics with relevant stakeholders.
• Prepare documentation including invoices and packing lists.
• Liaise with accounts department about dealer financial status.

Skills

Interpersonal skills

Analysis and problem‑solving skills

Attention to detail and accuracy

Data collection and ordering proficiency

Customer service orientation

Adaptability

Initiative

Job description

Global Customer Service Coordinator - Luxury Audio

Have you heard of JBL, Arcam, Mark Levinson, Revel or Harman/Kardon, some of the world’s leading audio brands? The market we are leading in is fast paced, fun and dynamic. Five prestigious brands – JBL Synthesis, Mark Levinson, Revel, Lexicon and Arcam – come together to offer the most advanced high-performance audio systems available. From the finest stereo listening to state‑of‑the‑art multichannel home theater systems, the HARMAN Luxury Audio Group delivers pure, uncompromised sound.

Our Luxury Audio department is based in Cambridge, UK. The role of Global Customer Service Coordinator – Luxury Audio is a vital part of our team, connecting consumers with the power of superior sound.

About the Role

The Service Administrator is responsible for delivering exceptional communication to external and internal customers. Responsibilities include extensive customer contact, parts order processing for domestic and international customers as well as Inter‑Company and RMA processing. The position requires a willingness to travel up to 40% to visit third‑party warehouses and other departments.

What You Will Do

• Maintain daily communications with customers to ensure resolution and satisfaction.
• Represent Harman Luxury Audio as liaison for customer support activities related to product availability, quotation, order processing, product shipment, and account status.
• Support Support & Service Engineers and Managers.
• Review open orders daily and process orders, forms, applications and requests.
• Coordinate shipments by creating coversheets and shipping instructions.
• Coordinate logistics with customer‑designated forwarders and schedule pickups.
• Liaise with the warehouses for EMEA as well as US & ROW orders.
• Direct unresolved issues to the designated resource.
• Prepare documentation including pro‑forma invoices and packing lists.
• Keep the central database up to date.
• Liaise with the accounts department regarding dealer financial status.
• Assist the Customer Support department with phone and email queries.
• Book RMAs from dealers and distributors.

What You Need to Be Successful

• Interpersonal skills
• Analysis and problem‑solving skills
• Attention to detail and accuracy
• Data collection and ordering proficiency
• Customer service orientation
• Adaptability
• Initiative

What Makes You Eligible

• Willingness to work in an office in Waterbeach, Cambridge, United Kingdom, with the option to work from home no more than three days a week.
• Legal authorization to work in the United Kingdom.

What We Offer

• Opportunity to collaborate with talented teams across the world.
• An inclusive and diverse work environment that fosters and encourages career development opportunities.
• Flexible work schedule with a culture encouraging a positive work‑life balance.
• On‑site opportunities to focus on personal well‑being and development provided by our Wellness Committee, Volunteer Committee, and Harman Women’s Network.
• Professional development opportunities through HARMAN University’s business and leadership academies and extensive course catalog.
• The opportunity to work on complex problems and continuous improvement initiatives.
• Access to employee discounts on world‑class HARMAN audio products including JBL and Harman/Kardon.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industry: Computers and Electronics Manufacturing