Global Customer Care Lead & Quality Champion

One Retail Group; City of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

An international online retailer seeks a Customer Care Supervisor to lead a team in delivering exceptional service. This role involves managing escalations, training team members, and improving processes. The ideal candidate will have over 2 years of experience in customer service, excellent communication skills, and proficiency in helpdesk tools. Join a dynamic company that values collaboration and high standards.

Qualifications

• Over 2 years of experience as a senior advisor or supervisor in Customer Service.
• Strong written and verbal communication skills.
• Ability to manage complex customer queries calmly.

Responsibilities

• Supervise the Customer Care team and ensure service excellence.
• Respond to customer tickets and manage escalations.
• Document internal workflows for efficiency.

Skills

Empathy

Customer communication

Organizational skills

Problem-solving

Use of Helpdesk tools

Tools

Zendesk

Gorgias

Job description

An international online retailer seeks a Customer Care Supervisor to lead a team in delivering exceptional service. This role involves managing escalations, training team members, and improving processes. The ideal candidate will have over 2 years of experience in customer service, excellent communication skills, and proficiency in helpdesk tools. Join a dynamic company that values collaboration and high standards.