Global Claims Strategy & Execution Leader

Aon Hewitt; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A global risk management firm based in London is seeking a Global Claims Strategy & Execution Leader. This pivotal leader will oversee governance across regional claims, develop propositions, and implement innovative initiatives. The ideal candidate has global claims experience and excels in communication and influencing senior stakeholders. Aon promotes an inclusive culture with comprehensive benefits, including flexible work solutions and Global Wellbeing Days.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working style solutions

Qualifications

• Prior global experience in Claims.
• Ability to interact with senior stakeholders.
• Experience in bringing teams onboard with strategies.

Responsibilities

• Develop transparency and governance across regional claims models.
• Assist in developing Claims propositions and Go-to-market strategies.
• Implement AI and technology to enhance Claims operations.
• Enhance operational efficiency through Claims Copilot initiatives.
• Facilitate collaboration and knowledge sharing across teams.
• Involvement in Claims talent-mapping across regions.
• Partner with legal and compliance for strategy alignment.
• Manage stakeholders including Global CCO, COO, and CBO.

Skills

Claims function understanding

Outstanding communication

Influencing skills

Experience in innovation

Passion for client service

Job description

Overview

Global Claims Strategy & Execution Leader. The Global Claims value proposition is undergoing a dynamic transformation, driven by Aon’s business growth and the increasing value our clients and colleagues place on Claims. This is a newly created role with an opportunity to support the Global Chief Claims Officer in leading innovative initiatives across all global Commercial Risk Claims teams. This role is open to individuals based in either EMEA or the US.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• You will be responsible for developing the transparency, connectivity and cohesion between our varied regional and country models and ensuring all governance / internal protocols are met.
• Assisting in developing propositions and Go-to-market strategies: Claims propositions in RFPs and enhanced differentiation for our Enterprise Clients are undergoing development to grow our business. Client-facing sales training for Claims teams will be important as our teams regularly actively participate in RFPs and other client sales meetings.
• Be a key player in the implementation of AI and technology, you will be instrumental in working with the Global Chief Claims Officer and Global Claims Operations Officer to ensure the success of this
• Review operating Models for Claims Teams. As part of our efforts to ensure Claims Advocates focus on value-added tasks, we are enhancing operational efficiency through initiatives such as Claims Copilot and Claims Centres of Excellence. You will be a key stakeholder in driving these initiatives
• Facilitating cross-country and regional collaboration, establish resource access pathways for claims expertise, and ensure the development of a central knowledge base for all colleagues.
• Involvement in Claims talent-mapping across all countries, to highlight knowledge gaps (this may involve support for new enterprises e.g. Middle East claims team build).
• Partnering with legal and compliance to ensure all strategies are compliant and risks are managed.
• Stakeholder management with the Global CCO, COO and CBO Networks.

How this opportunity is different

As a pivotal leader, you will report directly to the Global Chief Claims Officer and become an critical member of the Global Claims Leadership team, shaping the future of our Claims function. You will be a key driver for the next phase of growth.

As the market evolves, with competitors increasingly focusing on claims revenues and talent acquisition, and the current soft market phase highlighting Claims as a key differentiator, this role is crucial. You will have the authority and responsibility to convert unrealised commercial opportunities and build momentum in Claims, driving revenue, alignment and client value.

If you are passionate about making a significant impact and leading transformative initiatives, this is the opportunity for you.

Skills and experience that will lead to success

• You will have prior global experience in Claims and evidence a high degree of understanding for what the Claims function brings to clients
• An outstanding communicator, able to interact with senior stakeholders across jurisdictions
• An exceptional influencer, able to bring claims teams onboard with new and challenging strategies
• Have prior experience of working with your leaders to bring innovation and change and putting these into practice
• Passionate about client service and making Claims excellence as a key differentiator

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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