General Manager

Honest Greens; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A forward-thinking restaurant lifestyle brand in London is seeking a General Manager to oversee restaurant operations. The ideal candidate has over 3 years of management experience in high-volume dining, a strong leadership presence, and a passion for guest experience. Responsibilities include staffing, financial management, and ensuring compliance with safety standards. This role includes benefits like free daily food and internal growth opportunities.

Benefits

Free daily food in our restaurants

Internal growth opportunities

International and unique team

Qualifications

• 3+ years of experience managing high-volume casual dining restaurants.
• Strong leadership skills to develop and inspire talent.
• Experience with P&L management and operational KPIs.

Responsibilities

• Manage all aspects of restaurant operations for service excellence.
• Oversee scheduling and workforce management.
• Ensure compliance with health and safety standards.

Skills

Leadership

Problem-solving

P&L Management

Food Safety Knowledge

Communication Skills

Organizational Skills

Team Development

Customer Service

Tools

POS Systems

Quicksight

Notion

Job description

Overview

We are Honest Greens, an innovative, passionate, and rapidly expanding restaurant lifestyle brand with one mission: improve society through real food. We do things differently in our industry, embracing - and creating - new restaurant trends and technologies that allow us to make healthy food affordable, convenient, and incredibly delicious. We believe this will help people in our communities live longer, happier, and more sustainable lives.

Over the coming years, we will be scaling our restaurant, geographical, and digital footprint to ensure our customers can interact with our brand wherever they are. This is an amazing opportunity to join our journey as we build our product and scale globally.

We are looking for a highly motivated, hands-on General Manager to lead one of our restaurants. The ideal candidate is a people-focused leader, operational expert, and problem-solver with a proven track record of managing high-volume restaurants and delivering outstanding customer experiences. You’ll thrive in a fast-paced, service driven environment where no two days are the same — and you’ll play a key role in building, developing, and inspiring the teams that bring our brand to life every day.

Responsibilities

• Leading and managing all aspects of restaurant operations to ensure excellence in service, food quality, and team performance.
• Overseeing scheduling, shift planning, and workforce management, ensuring optimal coverage and efficiency.
• Handling staff administration processes: hiring, onboarding, contract signing, uniform distribution, training, and performance follow-up.
• Manage daily financial and operational tasks, sales reconciliation, tips, POS user management, and resolving issues like order cancellations, product updates, and error corrections.
• Running pre- and post-service briefings, overseeing team positioning during shifts, and ensuring smooth service flow.
• Maintaining quality standards through food tastings, mystery shopper programs, customer feedback, and service audits.
• Monitoring KPIs, productivity metrics, and operational reports to identify opportunities for improvement.
• Ensuring compliance with all licenses, certifications, health & safety standards, and food safety protocols.
• Supervising opening, shift change, and closing procedures, including checklists for cleanliness, equipment maintenance, and food safety (temperature logs, stock rotation, etc.).
• Coordinating maintenance and repairs, including IT systems, security cameras, and kitchen equipment.
• Acting as the key communication link between the restaurant and support office, ensuring smooth information flow.
• Fostering a positive workplace culture aligned with Honest Greens’ values, including organizing cultural and team-building activities

Skills & Qualifications

• 3+ years of experience managing high-volume casual dining restaurants or hospitality operations.
• Strong leadership skills with the ability to develop, inspire, and retain top talent.
• Experience managing P&L, budgets, and operational KPIs.
• Solid understanding of food safety, health regulations, and compliance standards. Proficiency with operational tools and systems (POS, Quicksight, Notion, etc.).
• Excellent organizational, problem-solving, and decision-making skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong communication skills in English; Spanish is a plus.
• Passion for hospitality, people development, and creating exceptional guest experiences.

Benefits

????Free daily food in our restaurants

???? Internal growth opportunities

???? International, open-minded and unique team