General Assistant

BOXPARK; Oxford; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading catering company in Oxford is looking for a Customer Service Assistant / General Assistant to join their team. This zero-hour position involves ensuring cleanliness of service areas, providing prompt customer service, and maintaining food safety standards. Candidates should have Food Safety Level 2 and Health & Safety Level 2 certifications, along with experience in customer service. The role includes various unique benefits such as monthly masterclasses with Michelin-starred chefs and a paid day off for charity volunteering.

Benefits

Annual day off for your birthday

Monthly masterclasses with Michelin-starred chefs

Fully funded development courses

Discounts and cashback at various outlets

Cycle-to-work scheme

Freedom Friday - paid volunteer day

Free lunch every workday

24/7 access to Mental Health support

Enhanced parental leave

Paid leave for fertility treatments

Grandparent leave

Qualifications

• Previous experience working in a customer service environment.
• Ability to listen carefully and take instructions.
• Experience with point-of-sale systems.

Responsibilities

• Ensure cleanliness of counters and chillers.
• Provide prompt and efficient service.
• Communicate with customers and gain feedback.

Skills

Customer service

Food safety awareness

Merchandising skills

Communication

Education

Food Safety Level 2

Health & Safety Level 2

Job description

We’re a multi award-winning contract catering company, with a team of trained foodies serving over 45,500 satisfied customers every day. We now have an exciting opportunity for a Customer Service Assistant / General Assistant to join our team.

This is a General Assistant position to work in catering between Monday and Thursday (zero-hour contract).

Monitoring counters and chillers to make sure they’re clean, well‑stocked and presented in line with our six principles, you’ll regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail. You have the ability to listen carefully and take instructions from your manager, and you provide prompt and efficient service at all times. You are also able to communicate confidently with customers, gaining feedback and reacting to their needs to ensure that every customer experience is a positive one.

Following procedures and displaying good food safety practice at all times, you have your Food Safety Level 2 and Health & Safety Level 2 certificates. With previous experience working in a customer service environment, you have good merchandising skills and till experience.

Benefits

• An annual day off for your birthday!
• Monthly masterclasses with Michelin-starred chefs.
• Fully funded development courses ranging from levels 2 to 7.
• Discounts and cashback at a wide variety of retail and leisure outlets.
• Cycle‑to‑work scheme.
• Freedom Friday – a paid day off to volunteer at a charity of your choice.
• Free lunch every workday!
• 24/7 access to the Mental Health Charter App.
• Enhanced parental leave benefits.
• Paid leave for fertility treatments.
• Grandparent leave to support your loved ones with their new arrival.

Explore all benefits and more by visiting BM Caterers website