Gateline Assistant

First Group; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation company in the UK is seeking a Gateline Assistant to deliver exceptional customer service while assisting passengers at the station. Responsibilities include operating ticket gates, issuing tickets, and maintaining a clean environment. Candidates should be 18 or older and flexible to work various shifts. With full training and several perks including a travel pass, this role offers a fantastic opportunity for individuals passionate about improving the travel experience.

Benefits

Health Cash Plan

Gym discounts

Costco membership

Free GWR Travel pass

Share‑saving schemes

Qualifications

• Must be at least 18 years of age.
• Flexible to work shifts including weekends and bank holidays.

Responsibilities

• Provide exceptional customer service at ticket barriers.
• Operate and manage automatic ticket gates.
• Check and issue tickets.
• Maintain a clean, safe, organized gateline area.
• Sell tickets using a mobile machine when needed.

Skills

Exceptional customer service

Strong communication skills

Basic math understanding

Ability to stay calm under pressure

Team player

Job description

Are You Ready for a New Challenge?

Are you passionate about delivering excellent customer service in a fast‑paced environment? Do you have strong communication skills and a solid understanding of basic math? Are you a team player with a positive attitude who can stay calm under pressure and resolve challenges confidently?

If so, we have the perfect opportunity for you!

Join Us as a Gateline Assistant!

We’re looking for Gateline Assistants to be the friendly face at the station, assisting passengers and ensuring smooth fare collection. In this rewarding role, you’ll help create a positive experience for every customer.

What You’ll Do?

• Provide exceptional customer service at ticket barriers.


• Operate and manage automatic ticket gates.


• Check and issue tickets, helping customers without valid fares.


• Maintain a clean, safe, and organized gateline area.


• Sell tickets using a mobile machine when needed.

Working Pattern?

You must be flexible to work shifts, including weekends and bank holidays. Due to the nature of the shifts work involved in these roles, applicants must be 18 years of age or older to apply.

Additional information?

This is a talent pool vacancy aimed at filling both current and upcoming opportunities.

What to Expect?

• After submitting your application, you’ll complete an online assessment (recommended on a laptop/computer).


• Shortlisted candidates will be invited for a competency‑based interview tentatively scheduled week commencing 9th February.


• Successful applicants will need to pass a medical assessment, including a drug and alcohol screening, as well as a Basic DBS check.


• Full training will be provided, including a 3‑week training programme in Swindon.

About GWR

At GWR, we are proud to carry over 100 million passenger journeys every year to more than 275 stations across the South West, Wales, and London. With some of the UK’s newest trains and a commitment to exceptional service, we are transforming rail travel.

We believe rail is more than just transport – it’s a relaxing, efficient, and enjoyable experience. That’s why we’re looking for people who will help us revalue rail and make every journey special.

Perks & Benefits

• Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts.


• Lifestyle: Costco membership, bike scheme, retail discounts.


• Financial: Pension, share‑saving schemes, payroll giving.


• Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel.

Our Commitment to Inclusion

We all belong to GWR. We embraced diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

Exceptional Individuals – Neurodiversity | Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!