Receptionist

Sgs Ltd; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading professional services company in Greater London is seeking a Receptionist to provide a welcoming front-of-house service. The role includes greeting visitors, managing calls, and performing administrative duties. The ideal candidate will possess excellent verbal communication skills, organizational abilities, and basic IT proficiency. Previous experience in similar roles is desirable, and this position requires professionalism and the ability to manage stressful situations effectively.

Qualifications

• Excellent communication skills required for interacting with visitors and clients.
• Professional and courteous demeanor essential for a welcoming reception.
• Basic IT skills including Microsoft Office necessary for administrative tasks.

Responsibilities

• Greet visitors and manage reception area.
• Handle incoming calls and direct inquiries appropriately.
• Maintain visitor logs and manage meeting room bookings.

Skills

Excellent verbal communication skills

Strong organizational skills

Microsoft Office skills

Job description

Overview

The Receptionist is the first point of contact for visitors, clients, and callers. The role is responsible for providing a professional, welcoming, and efficient front-of-house service while supporting the smooth day-to-day operation of the office or site. We are looking for a receptionist:

SHIFT: Monday-Friday: between 08:00-18:00 – exact timing to be confirmed

Responsibilities

Front of House & Customer Service

• Greet all visitors in a polite, professional, and welcoming manner.
• Manage visitor sign-in procedures, issue passes, and notify relevant staff of arrivals.
• Answer incoming telephone calls promptly, directing enquiries appropriately.
• Maintain a tidy, safe, and presentable reception area at all times.

Administrative Duties

• Handle incoming and outgoing post and deliveries.
• Maintain visitor logs and reception records accurately.
• Book meeting rooms and manage room availability calendars.
• Provide basic administrative support such as filing, photocopying, scanning, and data entry.

Communication & Coordination

• Liaise with staff, contractors, and external visitors professionally.
• Respond to email and in-person enquiries in a timely manner.
• Escalate issues or concerns to the appropriate manager where necessary.

Health, Safety & Security

• Follow site security and access control procedures at all times.
• Report any suspicious behaviour, incidents, or safety concerns immediately.
• Ensure compliance with company policies, GDPR, and confidentiality requirements.

Skills & Experience

Essential

• Excellent verbal and written communication skills.
• Professional, courteous, and approachable manner.
• Strong organisational and time-management skills.
• Basic IT skills, including Microsoft Office (Outlook, Word, Excel).
• Ability to remain calm and professional under pressure.

Desirable

• Previous experience in a receptionist, front-of-house, or customer service role.
• SIA Security Guarding License
• Experience working in a corporate, security, healthcare, or public-facing environment.