Frontline Technician

Volvo Trucks; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading truck manufacturer seeks a Frontline Technician in Ely, offering £22 per hour plus a £2,000 signing bonus. The role involves building customer relationships, planning workloads, and providing top-notch vehicle diagnostics. Ideal candidates will have HGV qualifications and excellent problem-solving skills. Enjoy benefits like a healthcare plan and extensive holidays.

Benefits

25 days holiday + bank holidays

£2,000 signing bonus

Generous company pension plan

Ongoing training and career development

Healthcare plan with access to dental insurance

Qualifications

• Experience working on Bus, Coach, and Trucks.
• Must hold Level 3 NVQ in HGV/PSV or equivalent.
• Ability to provide excellent customer service on site.

Responsibilities

• Visit customers to build relationships and raise awareness of services.
• Plan and load own workload to meet targets.
• Provide superior diagnostic and repair skills.
• Support other Frontline technicians as needed.

Skills

Experience of working on Bus, Coach and Trucks

Qualified HGV/PSV Technician (NVQ Level 3 or equivalent)

Experience in vehicle diagnostics, servicing, and repairs

Strong problem-solving skills

Good customer service skills

Job description

Overview

Join to apply for the Frontline Technician - Ely role at Volvo Trucks.

Frontline HGV Technician - Ely Cambridge
£2,000 signing bonus!
£22 per hour dependent upon experience & skill set
Flexible working hours with core hours - 0800hrs to 1600hrs Monday to Friday
(occasional Saturday as required @ overtime time and a half )
Van provided (for use in working hours)

Are you a skilled and motivated technician looking for your next opportunity? Join our dedicated team at Volvo Truck and Bus Ely, where no two days are the same, and your expertise will help keep our customers’ businesses moving.

Responsibilities

• To pro-actively visit bus & coach customers within the dealership area (or agreed territory) to build relationships and raise awareness of Frontline services.
• To pro-actively prospect for and seize opportunities for new / additional retail work (service & parts).
• To pro-actively plan and load own workload in order to achieve agreed targets.
• To provide superior diagnostic and repair skills in support of customer problems / needs.
• To take responsibility for field based commercial decisions with customers.
• To work within locally agreed targets / objectives.
• To provide daily feedback to Frontline Support manager on any non-productive hours.
• To pro-actively support other Frontline technicians in the region.
• To provide temporary cover for other Frontline technicians (holiday, illness, training etc).
• To attend Frontline and Bus & Coach Commercial crew meetings when necessary.
• To provide feedback on customer visits / needs to help develop understanding of customer needs and identify opportunities for addition product / services for the future.
• To ensure that routine work / repairs are directed back to the dealership (especially from mega carriers).
• To actively and consciously work in line with our Customer Commitments by providing industry leading levels of customer service and technical support.
• To work within the SHEQ guidelines (Safety, Health, Environment, Quality) set out in the company policies and help the company achieve its objectives in these areas.

We value your data privacy and therefore do not accept applications via mail.

Qualifications

• Experience of working on Bus, Coach and Trucks
• Qualified HGV/PSV Technician (NVQ Level 3 or equivalent).
• Experience in vehicle diagnostics, servicing, and repairs.
• Strong problem-solving skills with a customer-first attitude.
• Ability to work independently and as part of a close-knit team
• Good customer service skills as you will be working remotely on customer sites

What We Offer

• Van provided for use in working hours (can be taken home due to remote working)
• 25 days holiday + bank holidays raising to 30 days with service
• £2,000 signing bonus payable
• Enhanced paternity/maternity/foster leave
• healthcare plan with access to dental insurance
• Referral schemes
• Generous company pension plan
• many discounts for yourself, family and friends including gym memberships, travel, hotel, theme park days plus many more!
• Ongoing training and career development