Frontline Retail Team Manager — Service & Growth

Marks & Spencer Plc; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to oversee operations on the shop floor. You will lead a team to provide exceptional service while driving profitability and managing stock. Ideal candidates should possess strong leadership skills and a passion for customer satisfaction. This is a high-impact role within a transformative environment, offering significant opportunities for personal and team development.

Qualifications

• Ability to lead a team to deliver customer service and KPIs.
• Good digital capability with understanding of all systems.
• Knowledge of people policies and managing performance.

Responsibilities

• Lead and develop a team on the shop floor.
• Drive profitability and sales through retail plans.
• Support the store's commercial transformation and KPI delivery.

Skills

Leadership

Customer service

Commercial awareness

Problem-solving

Coaching

Data analysis

Job description

A leading UK retailer is seeking a Team Manager in Food to oversee operations on the shop floor. You will lead a team to provide exceptional service while driving profitability and managing stock. Ideal candidates should possess strong leadership skills and a passion for customer satisfaction. This is a high-impact role within a transformative environment, offering significant opportunities for personal and team development.