Front Office Receptionist

PA2 Assist; Wolverhampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A hospitality organization in Wolverhampton is seeking a motivated front office assistant to enhance guest experiences and support team dynamics. The role involves checking guests in and out, managing reservations, and addressing inquiries. Ideal candidates will have prior experience in hotel reception and excellent customer service skills. Join a team that values collaboration and a positive attitude.

Qualifications

• Previous hotel front office reception experience preferable.
• Professional telephone manner.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure positive and professional interactions with guests.
• Support team members and empower colleagues.
• Check guests in and out and maintain accurate guest accounts.

Skills

Customer service skills

Communication skills

Interpersonal skills

Time management skills

Friendly attitude

Tools

Opera

Job description

JOB SUMMARY

Job Description

• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist
• Support and value the contributions of all team members, creating trust and empowering our people
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves

Qualifications

• Previous hotel front office reception experience preferable
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Previous experience Opera desirable not essential

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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