Front Office Manager

Hyatt Hotels Corporation; City of London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading hotel chain in London is seeking a Front Office Manager to support the Director of Rooms and ensure exceptional guest experiences. The role requires previous experience in hotel front office management within the luxury segment and excellent leadership, communication, and guest service skills. Join a dynamic team dedicated to providing outstanding hospitality. Opportunities for growth and discounts on hotel stays are available.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for you and family/friends

Business attire laundered complimentary

Headspace membership

50% discount on food and beverages

Learning and development opportunities

Qualifications

• Previous experience in hotel front office management within the luxury segment is essential.
• Excellent leadership, communication, interpersonal, and guest service skills are required.

Responsibilities

• Support the Director of Rooms in the smooth running of the department.
• Coaching, training and developing the team to provide exceptional guest experiences.
• Collaborate with departments to ensure seamless experiences.
• Monitor financial performance and identify ways to maximise revenue.
• Recruit new team members and manage administrative duties.

Skills

Leadership skills

Communication skills

Interpersonal skills

Guest service skills

Job description

Overview

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"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool. Alongside our hotel offering, we are also in the process of launching a unique residential experience, creating a dynamic and evolving luxury environment for longer staying guests.

Responsibilities

• Support the Director of Rooms in the smooth running of the department
• Coaching, training and developing the team with a focus on providing exceptional guest experiences and high levels of engagement across the team
• Collaborate with other departments, including housekeeping and engineering, to ensure seamless guest experiences
• Monitor the financial performance of the department and identify new ways of maximising revenue
• Recruit new members of the team, including sourcing, interviewing, and selecting qualified candidates to join the department
• Support with administrative duties such as preparing the rota and submitting payroll information

About you

Previous experience in hotel front office management within the luxury segment is essential. Excellent leadership, communication, interpersonal, and guest service skills are required.

Benefits of the role

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps

Apply today for this Front Office Manager role and start your journey with Hyatt Hotels!

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