Front of House Team Leader 25+ Hours

Stonegate Pub Company; Newcastle upon Tyne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading pub operator in the UK is seeking an experienced Front of House Team Leader for Akenside Traders in Newcastle upon Tyne. The ideal candidate will lead and motivate the team to deliver exceptional guest experiences while maintaining smooth operations. This role requires a passion for hospitality and the ability to create a welcoming atmosphere. Benefits include discounts at managed pubs and early access to earned wages.

Benefits

25% off food and drink

Early access to wages

Corporate discounts at gyms

Qualifications

• Must be 18 or over due to the role involving the sale of alcohol.
• Experience in a hospitality role preferred.
• Ability to foster a welcoming environment.

Responsibilities

• Lead and motivate the team for an exceptional guest experience.
• Work with management to maintain smooth operations.
• Create a warm environment where guests feel valued.

Skills

Leadership

Team motivation

Guest service

Job description

Newcastle Upon Tyne, Tyne And Wear, United Kingdom, NE1 1PQ

Up to £13.50 per hour Depending on experience

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Akenside Traders.

Work alongside the management team to bring our shared vision to life.

Help maintain smooth operations and consistency.

Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. Nestled under the bridge on the Quayside, Akenside Traders is a busy city centre pub. We are family-friendly during the day and busy in the evenings with sport and diners. With a constant buzzing atmosphere, a quality and value-for-money food menu, and a huge range of craft beers, premium lagers, and premium spirits. We're also known for our great sports viewing experience, with live sports viewing available on our big screens. On the weekend, this venue is popular with visitors to the city, with DJs playing on Friday and Saturdays.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

To be considered for the Front of House Team Leader position at Akenside Traders you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Akenside Traders directly.